Frequently Asked Questions

The UVx40R PLUS-SE model requires a minimum clearance of 20 inches of clearance from the back wall to allow for the full 24" bed to print. It is also recommended to allow 12" or more from left and right side to allow operator to handle parts, access to PC and maintenance. Depending on your workflow, ensure there is sufficient room for loading and unloading materials at the front of printer as well allowing a minimum of 20" or more space.Refer to top view illustration below that outines space requirements.Total operating space recommendation is a minimum of 6 feet x 6 feet.

When moving the UVx90R-SE printer, position it on its side,ensuring the gantry is at it's home position and now the printer is tilted vertically.Ensure the door frame has a minimum clearance of 36 inches wide, which should be the typical standard width. The printer should be handled sideways with 2 people to avoid any damage, and it should not be placed directly on the ground. Use a standard hardwood carpet end dolly on each side to roll the printer through door.

UVx40R PLUS-SE = 6 feet x 6 feet.

UVx90R-SE = 6 feet x 6 feet

The total floor space required for the printer includes operator with PC and maintenance access.

The printer should be placed on a sturdy, level table or stand capable of supporting its weight. Ensure the table is large enough to accommodate the printer’s footprint. The table will need to be large enough to accommodate the size and weight of your printer.

UVx40R PLUS-SE - 330 lbs:
LogoJET recommends a workbench like this to purchase, or this if you prefer, closed cabinet space for storage of materials.

UVx90R-SE - 410 lbs: Printer stand is included with purchase.

The printer requires a PC running Windows 10 or later.

Minimum and Recommended Requirements:

• 64-bit Operating System: Windows 10 or later
• CPU: Intel Core i7 or AMD Ryzen 7
• RAM: 16 GB RAM500GB SSDPORTS: 2 USB available for Printer
• Internet access High speed for installation
• Windows updates completed

Note:
Full Administrator rights: The local admin profile must be used to install and run the software.
Anti-Virus disabled temporarily for software installation.
McAfee and bitdefender uninstalled - cannot be used.
Firewall temporarily disabled for software install or allowed access.
One drive uninstalled - cannot be used.

The printer cannot be operated using a Mac as the driver is not compatible. It requires a PC with Windows 10 or later for full functionality and stability.

The printer operates best in a climate-controlled environment with a temperature range of 68~77° F; Humidity 35~70% (non-condensing).

Read the latest blog article that expands on environmental conditions and how it may impact printing.

The printer requires a standard 110V power outlet. Ensure the outlet is properly grounded. For optimal performance, we recommend connecting the printer to a surge protector, and ideally, a power backup supply unit if you are in an area prone to power outages.

Yes, the printer requires proper ventilation for safe operation. Although it has low VOCs, maintaining a well-ventilated area is ideal for production. If operating in a small room or residential space, an external ventilation system is highly recommended. LogoJET offers a fume extractor option.

The printer is designed to operate with a direct USB cable connection between the PC and the printer, with a maximum length of 9 feet. It does not support networking capabilities. A USB2 cable, included with the printer purchase, and is recommended for optimal high-speed data transfer. An extended cord is not recommended.

The printer must operate on a standalone computer. Although the RIP software can handle multiple licenses on one device, the print driver must be on its own separate machine to ensure stability and avoid conflicts.

For best performance, the printer should be kept within the recommended temperature range of 68~77° F; Humidity 35~70% (non-condensing). Extreme temperature fluctuations can affect its printing performance even when not in use because the ink bags may have been exposed to a temperature that may change its viscosity levels which will impact print quaity when ready to use.

Refer to latest blog article on environmental conditions.

The price of the printer varies by model and configuration. Contact our sales team for the most current pricing and included features. Standard printers do include the RIP Software to operate printer along with all essentials:

1 x INK BAG SET 8 colors, CMYK, 2 W, 2 CG; 220mL each
1 x Ruler
1 x bag of gloves and maintenance syringes
1 x mini supply of lubricants for greasing the rails and tracks
1 x bag of lint free wipes
1 x installation USB for drivers , manuals, files, and other videos
1 x LogoJET Print Pro™ powered by Kothari RIP License Key
1 x anti-static brush
1 x power cable
1 x set of spare dampers set
1 x USB printer cable
1 x webcam
1 x consumable parts adjustment tool kit
1 x Year's worth of spare UV lamp filters (52/bag)
1 x spare wiper blade
1 x lint free wipes
1 x dental mirror (for inspection under heads)

We offer factory-refurbished units, which become available through our trade-in program.

Refer to model listing here.
Refer to trade in program here.

Customers return smaller models in exchange for new, larger platforms. These printers are then refurbished to like-new condition with new ink delivery system parts and come with a 1-year warranty. While parts are new, some visible wear, such as ink stains, may be present. Prices and availability vary, so please contact us for details.

Yes, we offer a military discount. Contact our sales team for more information and to verify eligibility.

The standard cost of ink is $98/220ml bag. LogoJET offers a discount when purchased in bulk refer to savings here:
Add up to 10 bags - Get 10% OFF = $88.20 each
Add up to 25 bags - Get 15% OFF = $83.30 each
Add up to 50 bags - Get 20% OFF = $78.40 each

With LogoJET's efficient ink delivery system design, most users utilize up to 80% of the ink per bag, maximizing yield and making it one of the most efficient inks available

LogoJET's ink bags are labeled as 220ml but contain an extra 10% ink when filled at the factory. With proper maintenance and consistent production, users can typically utilize up to 80% of the ink bag, with the remainder used for printer maintenance. Each ink bag generally covers up to 100,000 square inches, depending on print density and material type.

Yes, the printer can print on mugs, but it is best used for flat printing only, not with a rotary attachment. This limits the imprint area to 1.75" wide and does not support full wraps. The rotary attachment's 1" wheels do not provide sufficient clearance for handles, posing a risk of damage to both the printer head and the product. Therefore, LogoJET strongly recommends avoiding handle printing with the rotary attachment.

The printer can print on glass, but special techniques may be needed depending on the application. For display-only glass, a pretreatment wipe is sufficient, and most adhesion promoters will work. For glass items that need to withstand dishwashing, Pyrosil pretreatment is required to enhance print adhesion and durability. A handheld Pyrosil kit is available online for $500. For more information on adhesion techniques, consult our latest blog on UV Adhesion.

If a pretreatment wipe is applied to the tumbler before printing, the tumbler can withstand multiple dishwasher cycles on top rack, low heat or no steam cycles. However, hand washing is recommended to extend the life of the print and maintain the vacuum seal on the tumbler design.

The printer is not suitable for silicone materials or wearable fabrics such as t-shirts. Additionally, height limitations of up to 5" or 6" apply, depending on the product size and printer model. For irregularly shaped products, UV DTF (Direct-to-Film) is recommended. Learn more here: UV Transfer Film.

Print times vary depending on the item and the desired imprint area. For example, with the UVx90R-SE model, you can fit up to 3 tumblers on the rotary attachment. Printing a standard 3" logo (color only) on all 3 tumblers takes approximately 3.5 minutes, which averages to 1 minute and 16 seconds per tumbler. The ink cost is about 2 cents per imprint. If printing a white underbase on dark products, both the time and cost will double. For information on printing golf balls and yard signs, refer to the profitability charts here:

UVx90R Profitability Chart

UVx40R-PLUS Profitability Chart

For flat products, most operators use the reusable stick mat provided with the printer. To optimize production, a tray is recommended to maximize bed usage, ensure precise product placement, and speed up loading times. Contact us to design a custom tray solution tailored to your needs.

Routine maintenance includes cleaning the print heads, checking for nozzle clogs, cleaning the cap tops and wiper blade, and ensuring proper calibration. This process generally takes up to 10 minutes and should be performed weekly or as needed depending on the production environment. For videos, checklists, and additional information, visit: Printer Maintenance.

Consumables such as ink dampers, tubing and print heads should be checked regularly and replaced according to the usage and manufacturer’s recommendations. Refer to schedule here.
All consumables recommended for replacement based on this schedule will improve print quality.

Our support team is available Monday through Friday, 7 AM to 7 PM CST. Contact us via phone or email for assistance. All emails are typically responded to within the same day.

If the printer is not functioning properly, check for error messages, ensure all connections are secure, and perform a basic diagnostic test. For detailed troubleshooting steps, refer to the user manual.

For print quality issues, first check the nozzle. If the nozzle check is clear, verify that the distance between the product and printer head is within 2mm. If issues persist, you can send photos of the print quality to Technical Support at support@logojet.com for further assistance.

Warranties are generally non-transferable. Contact our support team for specific details related to warranty transfers.

The warranty covers defects in materials and workmanship. Print heads are classified as consumable parts and are not included under the warranty.

Yes, we offer leasing and equipment financing options for our printers. LogoJET has partnered with Ascentium Capital to provide competitive rates and a deferral up to 6 months for qualified applicants. Click here for details.

For new company startups less than 2 years and challenging credit, LogoJET has alternative options. Contact our sales team for more information.

LogoJET values strong relationships with our customers, and many are open to sharing their experiences with you over the phone. In some cases, customers may also welcome a visit to see a machine in action. However, LogoJET typically conducts a live demo to showcase the printer and address any manufacturer-level questions. Contact our sales team to arrange the best way to view the printer in action. You can also read our customer testimonials on Google Reviews to see what they have to say about our 5-star support.